Do you want to know the key elements of a successful entry-level resume is? Well, I think you need to know something about transferable skills. Always remember, before you start building your resume, write down the skills you possess will come in handy on the customer service field. Once you know you have and mastered transferable skills, you’ll find it that will be easier to create a relevant and convincing resume.
Since we know that resumes are mostly electronically scanned, ones possessing a lot of customer service terms will stand better chances of being shortlisted, that’s the advantage. It will be good ideas to do little research and find more about the firm you want to apply at, the more you know, then you will be able to know better about them and their expectation.
It doesn’t matter if you inexperienced person, as long as you have great will and wand to give a great contribution to employers, I think you still have a chance to own the customer service position.
On this startup, you need to write identity, name, address, and the most vital thing, try to make sure that you have a valid contact number and also email, try to make the hire manager easy to reach you. Remember you can always be creative, it means you will be able to choose different resume header formats, it can be named above the address, or name on the side of the address.
This one is kind of optional, but still, you need to make the good one. Let me give you an example for you, customer service focused and oriented individual seeking to join a prestigious company in the capacity of customer service. Profound ability to generate sales by developing smart and long-term relationships with the customers sounds promising and professional enough for me.
You shall not forget to read the job description, on description section, you will be able to see the required criteria and also qualification, and major qualification for customer service representative include anticipating customer’s needs, strong and skilled on data entry, record keeping and also account management, for this one you need to master MS office.
Communication and negotiation skills, some say this thing is the most vital part; you need to open the greatest opportunities from the customer. You also need to know how to perfectly give a presentation; in this case, you need to have excellent abilities of presentation.
Take and follow instructions, this thing needs to be balanced, sometimes you need to be instructed, just to show that you obey, and sometimes you also need to instruct to show some leadership on your team.
Education, skill, experience
If you a fresh graduate, it will be a good advantage for you, but in case you already have many experiences about customer service, you may need to list your job experience. The education is about where you graduate from for customer service, it will be better if you graduate from customer service institution. If you already attend a professional training course, then you also need to list it, it will be good points.
I don’t think it’s necessary, but for some reason, you may need to have additional ability, something like lift up to 60 lbs, multilingual of course, you need to know how to communicate with a foreign customer. Verbal and written communication skills, this one also vital, last but not least you need to be a high tolerance for diverse culture, you will never know what kind of customer you will be dealing with right?
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